What to Do if You Lose Your Card?

If you lose your card, please take the following steps as soon as possible:

Important Note: Calling the helpline will temporarily block your card. However, you must visit the branch to complete the formalities and obtain a new card.

• Log in to your Internet Banking account and deactivate your card. If you do not have access to Internet Banking, report the loss at your nearest Ghazanfar Bank branch or call +93 792 214 214 to report the loss and request that your card be blocked.
• Complete the Process: At the branch, fill out the necessary forms to finalize the card block and apply for a replacement.

When you receive your Master Debit Card, a personal identification number (PIN) will be sent to your registered mobile number. Please treat this PIN as highly confidential.

For added security, we strongly recommend that you change your initial PIN at any Ghazanfar Bank ATM immediately after activating your card.

• Your PIN should be memorized and must not be shared with anyone.
• Protecting your PIN ensures the safety and security of both your card and account.
• You can change the default PIN before traveling overseas with your card, or you can continue using the same PIN.

• Collect your card from the branch.
• Allow 24 to 48 hours for your card to be activated.
• You can use your card at any Ghazanfar Bank ATM/POS or other banks ATMs/POS Terminals.

If you encounter any issues related to your debit card or need assistance, please contact us through the following channels:

• Visit: Your nearest Ghazanfar Bank branch.
• Phone: +93 792 214 214
• Phone: 2020
• Email: [email protected]